Política de envío

1. Processing Time

All orders will be processed within 1-2 business days of receipt. Processing time does not include weekends and holidays. If there is an expected delay in processing, we will notify you via email.

2. Shipping Methods

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery within 3-24 business days.
  • Expedited Shipping: Estimated delivery within 3-24 business days.
  • Express Shipping: Estimated delivery within 3-24 business days.

Actual shipping times may vary depending on the shipping destination and other factors. Please note that processing time and shipping time are different.

3. Shipping Costs

Shipping costs are calculated based on the total weight of the order and the delivery address. At checkout, you will be able to view the shipping cost and estimated delivery date. We offer free shipping on orders over a certain amount; please refer to our “Promotions” page for specific conditions.

4. Order Tracking

Once your order has shipped, we will provide you with a tracking number via email. You can use this tracking number to check the real-time status of your order on our logistics partner's website.

5. International Shipping

We offer international shipping services. Shipping times and costs for international orders will vary depending on the destination country. Please note that international orders may incur additional customs duties and taxes, which are determined by the customs authorities of the destination country. All additional charges are the responsibility of the customer.

6. Damages and Losses

If your order is damaged or lost during shipping, please contact us immediately. We will assist you in processing a claim and, if necessary, arrange for a replacement or refund. Please provide photos and relevant information about the damage or loss so we can resolve the issue as quickly as possible.

7. Changes and Cancellations

Once an order is in processing, we cannot modify or cancel it. If you need to make changes or cancel an order, please contact us as soon as possible. We will try to assist you, but we cannot guarantee success.

8. Contact Us

For any questions or issues regarding shipping, please contact us:

We are committed to providing you with excellent service. If you experience any inconvenience, please understand and contact us. We will do our best to resolve the issue.